Overview
- The bank said it began essential system maintenance that temporarily affected all banking channels and reported that some services were coming back online by about 3:30pm UAE time on Thursday.
- ADCB has told customers its technical teams are working around the clock to restore full service and has asked clients to follow its official social media and website for updates.
- The bank has not disclosed the technical cause of the work or given a timetable for full restoration and has not specified which channels remain impacted.
- On Friday ADCB extended hours at several branches and said ATMs, in-branch banking and call-centre support remained available to help customers during the disruption.
- This is the lender's second major disruption this year after a 48-hour digital outage in March that the bank said did not compromise customer data, and regulators and clients will be watching for clearer explanations and a full recovery timeline.