Overview
- After a week of intermittent outages that mainly hit app-based payments and transfers, ADCB says its mobile app is now working for most customers while a small segment of retail Aspire users still await full reinstatement.
- ADCB reports that branches, ATMs, card networks and payment operations have run without interruption for several days despite heavy transaction volumes.
- The bank says there was no compromise of customer data or account balances and that balances remained accurate throughout the disruption.
- To keep services running, ADCB extended branch hours, directed customers to ATMs, call centres and uBank centres, and introduced a mobile-optimised internet banking site as an interim fix.
- The incident follows a similar technology failure in March and highlights the lender’s reliance on third-party tech suppliers, a factor regulators and customers may watch as the bank completes its final remediation.