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ACI World Names 2025 ASQ Customer Experience Winners as Passenger Satisfaction Rises

Based on nearly 707,000 in-airport surveys, cleanliness, ambience, smoother border control drove the gains.

Graphic announcing the 2025 ASQ Customer Experience Award. A blue circular badge at the top reads “Airports Council International – ASQ Customer Experience Awards 2025.” Large text states: “2025 ASQ Customer Experience Award – Best Airports at Departures: 15 to 25 Million Passengers in North America.” The background shows a busy airport terminal with travelers and an airplane taking off. ACI, ASQ, and airport logos appear along the bottom.

Overview

  • ACI World released the 2025 ASQ Customer Experience Awards, confirming rising satisfaction from nearly 707,000 real-time, in-airport surveys.
  • The program recognized 100 airports with 195 prizes across categories including Best at Departures, Most Dedicated Staff, Easiest Journey, Most Enjoyable, Cleanest, and Best at Arrivals.
  • For North American hubs handling over 40 million passengers, Dallas Fort Worth, Orlando, and Toronto Pearson took Best at Departures honors.
  • Greenville-Spartanburg earned multiple titles across Easiest Journey, Most Enjoyable, and Most Dedicated Staff, and gained a place on the ACI World Director General's Roll of Excellence.
  • ACI projected global passenger volumes of 9.8 billion in 2025 rising to 10.2 billion in 2026, with the awards ceremony set for the ACI World Airport Experience Summit in Istanbul from 31 August to 4 September 2026.