Overview
- Regio IT links the disruption to a power failure around 19:30 on Monday at its Aachen facility that destroyed essential hardware.
- Municipal administrations across North Rhine–Westphalia report offline or severely limited services, affecting citizen offices, vehicle registration, lost‑and‑found and online portals.
- Teams at Regio IT, supported by external providers, are working to restore systems, but the company warns services will remain down through Tuesday.
- Aachen’s administration is especially hard hit with no telephone or digital reachability reported, and Duisburg canceled about 1,000 citizen service appointments.
- Several platforms are unavailable, including Oberhausen’s app and the ALLRIS council information system, and Gelsenkirchen users cannot log in via BundID, though the 112 emergency number remains reachable.