Overview
- Customer service clarified that canceling three orders in a day locks only the canceling account until midnight and cannot prevent another person from buying a ticket.
- 12306 remains the sole official online channel and says it has no cooperation or data sharing with any third‑party platforms.
- The 40‑day Spring Festival travel period runs Feb. 2–Mar. 13 with an estimated 540 million rail passengers, averaging 13.48 million per day.
- Operational updates include a free online refund within 30 minutes of payment if more than four hours before departure, plus appointment options for students and workers and phone booking for older travelers.
- Officials and independent analyses report paid ‘acceleration’ tools lack privileged access, strain systems through high‑frequency requests, and raise privacy and hidden‑fee risks.